Research
Deep-dives, industry analyses, and working notes — organized by topic, not by date.
4 documents
Technology deep-dives, industry analyses, and working notes. Long-lived documents that get revised as the landscape moves — not blog posts.
The Agentic CX Stack
A field map of the layers every AI-first customer experience runs on, from channel adapters to agent runtimes to the knowledge substrate underneath.
Search Without a Server: Full-Text Search on a $3 Static Site
How this site searches two decades of posts with no backend and no monthly bill — a post-build indexer, a prefix-sharded inverted index, and WASM ranking in the browser.
Reducing Token Usage in Agentic Coding
Field notes on the tooling layer that keeps Claude Code from burning tokens — proxies that filter I/O, knowledge graphs that spare the agent from reading the whole repo, and the candidates still on the bench.
Static Architectures in 2026: Why This Site Still Runs on Hugo
An architecture note on the S3 + CloudFront + Hugo pipeline behind this site — costs, tradeoffs, and what the JS-framework resurgence gets wrong about content sites.